What to Look for When Choosing Order Fulfillment Companies
Most manufacturers are aware that producing a product is not the only step as they also need to undertake order fulfilment which is how the customers get these products. The level of customer satisfaction attainable is directly affected such processes such as order fulfillment since one gets to interact with the customers directly. The process entails being in receipt of customers’ orders then packaging them for delivery to them. In the onset of technology the placement of order and other activities of a business can be conducted online. E-commerce also allows for visibility such that the customers can track the progress of their order. Companies who deal with manufacture of a lot of products, or those who receive numerous orders may consider outsourcing the function of order fulfilment such that they free up their human resource to concentrate of manufacturing of high quality products.
A company needs to look into the capabilities of the company which they intend to outsource to just to be sure they can meet the demands of the customers. Since order fulfillment has more optimized results if it is conducted via an online platform, one look for an order fulfilment company that has an e-commerce platform or that has the expertise to run an existing one. An E-commerce platform allows all parties concerned such as the customers and the manufacturing company to track the progress of the orders placed. One should also look if the order fulfilment company is able to communicate efficiently with them as well as the customers at this company will become a link between them.
It is also prudent to look into the pricing of this order fulfilment company so that one can determine the impact the outsourcing will have on the price of the product to be delivered. Some companies have a pricing policy that is based on the transactions undertaken, other are based on the weight of the product while other base their pricing on a fixe duration such as a monthly charge. The company should analyze the plan that best suites their needs depending on the nature of the goods being delivered. One should also consider if the order fulfilment company offers storage as this will help them reduce the inventory related costs that the manufacturing company deals with. The cost reduction is of a significant amount because inventory attracts many costs such as order packaging handling and storage costs.
The company should also interrogate the manner in which the order fulfilment company deals with errors once they occur and the error rate of the company thus opting for companies with the least error rate. Some of the errors that could take place are delivering the wrong commodities to a customer or delivering the wrong quantities to a client. The ability to notice the errors correct them when they occur is also something that an order fulfilment company should have in place.